Trade Surveillance and Regulatory Compliance Solutions | eflow

Business Analyst

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Primary Responsibilities

As a Business Analyst, your role will involve:

Working with project sponsor to understand and document project objectives and scope
Liasing with business managers and end-users to understand and document business requirements and then manage these
Working with project manager/s to plan analysis work and highlight risks and issues
Identifying and defining business requirements, and presenting findings to management
Producing high quality documentation
Working on projects from briefs and requirements
Pulling data from internal and external sources, and performing hands-on analysis with statistical modelling tools
Utilising Microsoft Excel up to an advanced level with Macros
Assisting in the management of both internal and external stakeholders
Analysing and mapping business processes (current state/future state)
Preparing or providing input to business cases, performing feasability assessments
Guiding stakeholders on devising effective and efficient approaches to achieving project objectives

Requirements

Project initiation documents defining high-level scope
Detailed requirements that enable the chosen solution to be developed and tested with minimal analysis support
User acceptance test plans

Business Analyst

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Primary Responsibilities

As a Business Analyst, your role will involve:

Working with project sponsor to understand and document project objectives and scope
Liasing with business managers and end-users to understand and document business requirements and then manage these
Working with project manager/s to plan analysis work and highlight risks and issues
Identifying and defining business requirements, and presenting findings to management
Producing high quality documentation
Working on projects from briefs and requirements
Pulling data from internal and external sources, and performing hands-on analysis with statistical modelling tools
Utilising Microsoft Excel up to an advanced level with Macros
Assisting in the management of both internal and external stakeholders
Analysing and mapping business processes (current state/future state)
Preparing or providing input to business cases, performing feasability assessments
Guiding stakeholders on devising effective and efficient approaches to achieving project objectives

Requirements

Project initiation documents defining high-level scope
Detailed requirements that enable the chosen solution to be developed and tested with minimal analysis support
User acceptance test plans

Customer Success Analyst

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Role Summary

We are looking for a Customer Success Analyst to join our team. In this role, you will ensure our clients optimise the use of eflow’s Regulatory Reporting and Surveillance platform, TZ. Reporting into the Head of Client Services, you will work with our sales, product development, programmes and Client Service teams to give the client a fantastic end-to-end and ongoing experience.

Primary Responsibilities

As a Model Developer, your role will involve:

Providing customer support as a means of learning the eflow products and modules
Building and maintaining strong stakeholder relationships via a client engagement plan to ensure we stay in tune with our clients’ needs
Assisting with go-live process and delivering training for new customers
Monitoring usage, proactively contacting clients and delivering training to maximise usage, including the identification of any change resistance
Offering customers a clear view of their objectives to achieve maximum usage and deliver superior customer experience
Acting as a product expert with a specific focus on usage and improvements
Acting as the client’s voice/advocate and providing feedback to the internal team on how we can better serve our clients

Requirements

Experience with software of SaaS service delivery and/or customer success management
Commercial experience of working in financial services is an advantage
Strong Excel and CRM skills
BI Analytics experiences is preferred but not essential
Excellent communication and interpersonal skills, with the ability to positively influence clients
Excellent organisation, project management and time management skills
Strong teamwork mentality and willingness to assist if needed
Strong listening teamwork mentality and willingness to assist if needed
Strong listening skills and ability to judge a situation and help customers effectively
Strong relationship building skills, ability to be empathetic and good at “reading” people

Customer Success Analyst

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Role Summary

Primary Responsibilities

As a Model Developer, your role will involve:

Providing customer support as a means of learning the eflow products and modules
Building and maintaining strong stakeholder relationships via a client engagement plan to ensure we stay in tune with our clients’ needs
Assisting with go-live process and delivering training for new customers
Monitoring usage, proactively contacting clients and delivering training to maximise usage, including the identification of any change resistance
Offering customers a clear view of their objectives to achieve maximum usage and deliver superior customer experience
Acting as a product expert with a specific focus on usage and improvements
Acting as the client’s voice/advocate and providing feedback to the internal team on how we can better serve our clients

Requirements

Experience with software of SaaS service delivery and/or customer success management
Commercial experience of working in financial services is an advantage
Strong Excel and CRM skills
BI Analytics experiences is preferred but not essential
Excellent communication and interpersonal skills, with the ability to positively influence clients
Excellent organisation, project management and time management skills
Strong teamwork mentality and willingness to assist if needed
Strong listening teamwork mentality and willingness to assist if needed
Strong listening skills and ability to judge a situation and help customers effectively
Strong relationship building skills, ability to be empathetic and good at “reading” people

Data Analyst

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Primary Responsibilities

As a Data Analyst, your role will involve:

Working on projects from briefs and requirements
Pull data from internal and external sources and do hands on analysis with statistical modelling tools
Basic querying of SQL database
Working with a variety of Trading and Back office system within the financial services
Utilising MS Excel up to an advanced level with Macros
Presenting findings to management
Assist in the management of both internal & external stakeholders

Requirements

Basic knowledge of Windows and generally computer literate
Self-motivated with the ability to work with minimal supervision
Ability to write basic SQL queries to pull data
Ability to use initiative to source data required to meet project briefs
Confident and a quick learner

Other Duties

Assisting as and where required across the business within the capabilities of the individual
Quality Assurance
Helpdesk Level 1 duties
Remote Client Training

Career Path Options

Senior Data Analyst
- Working with the most complex data sets
Business Analyst
- Business analysis for external stakeholders. Matching client business requirements to eflow product sets to deliver best solution for the client
- Business analysis for internal stakeholders. Matching internal business requirements
Model Developer
- More technical role
Programmes
- Work in scheduling and project management for internal and external stakeholders

Data Analyst

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Primary Responsibilities

As a Data Analyst, your role will involve:

Working on projects from briefs and requirements
Pull data from internal and external sources and do hands on analysis with statistical modelling tools
Basic querying of SQL database
Working with a variety of Trading and Back office system within the financial services
Utilising MS Excel up to an advanced level with Macros
Presenting findings to management
Assist in the management of both internal & external stakeholders

Requirements

Basic knowledge of Windows and generally computer literate
Self-motivated with the ability to work with minimal supervision
Ability to write basic SQL queries to pull data
Ability to use initiative to source data required to meet project briefs
Confident and a quick learner

Other Duties

Assisting as and where required across the business within the capabilities of the individual
Quality Assurance
Helpdesk Level 1 duties
Remote Client Training

Career Path Options

Senior Data Analyst
- Working with the most complex data sets
Business Analyst
- Business analysis for external stakeholders. Matching client business requirements to eflow product sets to deliver best solution for the client
- Business analysis for internal stakeholders. Matching internal business requirements
Model Developer
- More technical role
Programmes
- Work in scheduling and project management for internal and external stakeholders

Data Analyst - Intern

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Role Summary

This is an outstanding opportunity to join a fast-growing company and discover what a career with us is all about. You’ll find out first hand if the career of Data Analysis is for you. Do well and you could be offered a graduate job.

The Internship is ideal for an enthusiastic third year or postgraduate student to work alongside specialists and client projects to give you the best insight into the role and the company. You’ll have the opportunity to build networks with your colleagues and peer group.

Primary Responsibilities

As a Data Analyst, your role will involve:

Working on projects from briefs and requirements
Pulling data from internal and external sources and do hands on analysis with statistical modelling tools
Basic querying of SQL databases
Working with a variety of trading and back-office systems within financial services
Utilising Microsoft Excel up to an advanced level with macros

Skills and Experience

Experience isn’t essential, but we do require lots of enthusiasm and a passion for our business. You’ll need to be adaptable with a thirst for knowledge

Skills that will help include:

Basic knowledge of Windows and generally computer literate
Self-motivated with ability to work with minimal supervision
Ability to write basic SQL queries to pull data
Ability to use initiative to source data required to meet project briefs
Education within Sciences or Maths
Confident and a quick learner

Model Developer

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Primary Responsibilities

As a Model Developer, your role will involve:

Software development using technologies including, but not limited to: C, C++, C#, ASP.NET, HTML and JavaScript
Model development using eflow’s in-house toolkit to provide tailored new ‘White-Lavel’ ventures
Reporting directly to the Chief Technology Officer
Working with SQL databases
Web development and deployment

Requirements

Basic knowledge of Windows and generally computer literate
Self-motivated with the ability to work with minimal supervision
Experience programming in C/C++/C#
Ability to use initiative to source data required to meet project briefs
Confident and a quick learner

Other Duties

Assisting as and where required across the business within the capabilities of the individual
Helpdesk duties

Model Developer

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Primary Responsibilities

As a Model Developer, your role will involve:

Software development using technologies including, but not limited to: C, C++, C#, ASP.NET, HTML and JavaScript
Model development using eflow’s in-house toolkit to provide tailored new ‘White-Lavel’ ventures
Reporting directly to the Chief Technology Officer
Working with SQL databases
Web development and deployment

Requirements

Basic knowledge of Windows and generally computer literate
Self-motivated with the ability to work with minimal supervision
Experience programming in C/C++/C#
Ability to use initiative to source data required to meet project briefs
Confident and a quick learner

Other Duties

Assisting as and where required across the business within the capabilities of the individual
Helpdesk duties

Model Developer - Intern

sales@eflowglobal.com (eflow) — Mon, 01 Jan 0001 00:00:00 +0000

Role Summary

This is an outstanding opportunity to join a fast-growing company and discover what a career with us is all about. You’ll find out first hand if the career in Model Developing is for you. Do well and you could be offered a graduate job.

Primary Responsibilities

As a Model Developer, your role will involve:

Software development using technologies including, but not limited to: C, C++, C#, ASP.NET, HTML and JavaScript
Model development using eflow’s in-house toolkit to provide tailored new ‘White-Lavel’ ventures
Reporting directly to the Chief Technology Officer
Working with SQL databases
Overseeing help desk duties

Skills and Experience

Experience isn’t essential, but we do require lots of enthusiasm and a passion for our business. You’ll need to be adaptable with a thirst for knowledge

Skills that will help include:

Basic knowledge of Windows and generally computer literate
Some knowledge of programming in C/C++/C#
Ability to use initiative to source data required to meet project briefs
Confident and a quick learner